DEFINING REAL RESPONSE

Frequently Asked Questions

Have a quick question? Below are answers to the questions we see most often regarding our services, insurance expertise, qualifications and property evaluations. Q’s still whirling around your head? Give us a call and our representatives will do their best to help you out!

Do you do mold testing?

We do not do mold testing and recommend that you contact an Indoor Environmental Professional (IEP) to handle this for you. There are regulations and laws put in place in many states that prohibit mold removal or mold remediation contractors from testing mold. Georgia does not have these regulations in place to protect consumers for misguided and unethical testing, so we warn all consumers to be mindful of certifications and whether or not the remediator you hire has Errors and Omissions insurance specific to mold inspection and testing services. Ultimately, It is a conflict of interest for the mold remediator to dictate to the consumer how largely they are affected by mold in their home or property. Contact our office for IEP recommendations in Atlanta.

Why do we need a property evaluation in order to receive a quote/estimate?

Our goal at Remediation Group, Inc. is to provide you with fully accurate information as we work together with you should our services be needed. Providing a quote sight unseen allows for too many unknowns to be able to advise our clients with the correct information on how to proceed and what the costs are to do so. We offer free property evaluations and provide all with a free quote upon meeting at the property to fully understand the scope of work needed to rid your home or property of environmental materials or damage.

How long do property evaluations last?

The average duration of a property evaluation typically ranges from 30 minutes to an hour.

What should I expect at my property evaluation?

A typical property evaluation consists of the following things:
Visual Mold Inspection
Assessment of Building Envelope
Moisture Mapping (Use of Moisture Meters)
Relative Humidity (Rh) and Temperature readings
Assist with determining the moisture source

Our scope consultants are trained and certified to help answer any related questions you may have regarding the findings in your home or at your property.

If I do not own the property, can I still have your services performed?

Work must be authorized by the owner of the home/property/unit or the management company. If the owner/manager/ landlord, etc. of the property has not give Remediation Group, Inc. the “okay” to perform the work, …

Where are you located?

Remediation Group, Inc. is located in the heart of Atlanta in West Midtown. We are positioned to quickly respond to those inside and outside the perimeter. As your neighbor, we have been servicing the Midtown, Downtown, Buckhead, Brookhaven, and Chastain areas for close to 20 years.

Where does RGI play a role in the insurance claim process if I file?

From the moment we are selected to perform services, Remediation Group is available as a resource and guide if a claim is filed. We have become experts in coverage and work for our client’s best interest, not the insurance company’s. We act as the liaison between our client and their insurance adjuster to meticulously walk through the scope of work and the range of coverage.

How are you qualified?

We take pride in our diverse range of in house specialists, capabilities, and technologies and have a complete array of services and can allocate needed resources for any event, large or small. Everyday we strictly adhere to the standards and procedures held by the industry and strive to maintain an environment in which our human capital continues to excel and grow to in turn, better our clients and their experience while working with us.
Check out our certifications here.