customer portal

Customer Portal Launched by Atlanta Emergency Response Company

Technological Advances Strengthen Communication with Clients

ATLANTA, GA, May 22nd— Remediation Group, Inc. (RGI) is a licensed restoration, remediation, and general contracting firm located in the heart of Atlanta. RGI has launched an online customer portal to strengthen job communication to their clientele. At the first of the year, the portal was developed in house by Remediation Group’s development team and released to a small group of HOA clients who were managing catastrophic events.

 

Dealing with a property insurance claim in your building is stressful.  From pipe bursts to fires and floods, these events are always a shock to the community. RGI works closely with property managers and engineers who are not just dealing with one loss, but many times, multiple damaged units at once. These jobs are complex and intricate and the team at Remediation Group understands that there is a need for an online platform, in which job data and customer communications can be accessed in real time.

 

“Communication and documentation are what keep our jobs moving forward successfully and provide transparency to our customers. We believe that no one in our industry is currently meeting the need in either of these categories” said Fred Rodriguez, Owner and CEO, Remediation Group, Inc. RGI is continuing to work to improve its communication portal so that clients feel confident and informed on the job status.

 

Customer Portal Features

  • Daily or weekly job updates – Property Manager & HOA Boards
  • Storing of critical job photos and documents
  • Project point of contacts
  • Email and text notifications – job status reports

Remediation Group, Inc. (RGI), is readily equipped to respond to commercial and residential water, smoke, or fire damage emergencies, and other environmental needs.  RGI’s strategic approach is to prevent further damage from occurring to your home or property, by putting a swift plan into motion and providing you with a partner as you navigate through your loss.

 

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If you would like more information regarding Remediation Group, Inc.’s Customer Portal, please contact Delaney Olvaney at 404-856-4988 or dolvaney@remgroupinc.com.