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Case Study #1 –Dream Home Disaster

By: Fred Rodriguez, Remediation Group, Inc.
Earlier this year, I received a call from Mr. and Mrs. Smith, a homeowner in Buckhead – an affluent area of Atlanta, Georgia. She asked me if I could come out and perform an initial mold assessment– the second round of mold testing on the $1.7 million home she and her husband had recently purchased.
I pulled into the driveway of the large, Southern-style home and immediately noticed the quaint carriage house in the back. It was easy to see how the homeowners had come to love this charming place. It was equally heartbreaking to hear the story of how this dream home had become a nightmare for this couple.
Mrs. Smith had been through a lot in the past few years. With a history of breathing problems, hypersensitivity to mold, and only 30% of her original lung capacity, her options were limited to putting herself on the waiting list for a lung transplant and doing whatever she could to ensure that her living space was clean and free of mold problems.

During the interview, I was told that just before Mr. and Mrs. Smith had closed on the property, they hired a home inspector to perform a structural inspection. Home inspections are a routine method buyers use to determine the condition of the structure and equipment within the home. During the inspection, Mrs. Smith expressed her concerns about the breathing environment of her future home. The inspector assured her that he was qualified to test for mold and added indoor air testing to his list of inspection items.

The day of closing drew nearer and nearer, but Mrs. Smith had not heard back yet about the test results. Would her dream house pass or would she have to keep looking? She finally received a call from the inspector one hour before the loan closing. He assured her that the house was clean, and that the air samples had come back showing that there was not an elevated level of mold in the air. They closed on the property that day.
The following week, Mrs. Smith walked the property with her General Contractor. She was anxious to go over plans for the renovations they would soon undertake. As she walked through her new home, Mrs. Smith’s throat began to close – a symptom she recognized from her prior exposure to mold. She asked her contractor to recommend someone else to inspect the property to make sure that this reaction was not caused by mold in her new home. That call came directly to me later that day.
Although my initial assessment was limited to just a visual inspection, it still revealed visible mold on exposed beams in both the unfinished basement and within the carriage house. It was hard to believe that only two weeks earlier, a home inspector had not noticed this growth. I continued the interview with Mrs. Smith and her husband, noting the size of the home and the carriage house – over 4,500 square feet in all – and inquiring about the previous inspection. Did the inspector take samples outside for comparison? How many air samples were taken? Which rooms were tested? Did they use any other sampling methods, such as viable tests or lift tape? Surely after Mrs. Smith had expressed such concern over the air quality, the inspector would have covered every base.
Unfortunately, that was not the case. The home inspector took only a single air sample from their prospective home and looked no further. I shook my head in disbelief and reminded myself that although it takes only a little training to learn how to perform an air test, it can take years of experience to learn what to look for and how to get the most accurate readings possible. If the air sampled is too far away from the actual mold colony, it can lead to inaccurate results and false negative results.
After the initial inspection, I performed additional visual inspections, moisture readings, relative humidity readings and an occupant history survey, then recommended additional testing by a third-party. Two weeks after purchasing the house, the Smith family received their second preliminary mold assessment, stating that the basement, the main level living space, and the carriage house all contained visible mold levels in the air and surface samples.

If the inspector had understood the importance of looking at what creates conditions to sustain mold growth in the home, he could have prevented the Smiths from buying a badly contaminated home or at least saved them a great deal of money in mold remediation cost.

There were three obvious problems.

  • There was obvious visible mold on floor joist and sub-flooring in the crawl space. The crawl space did not appear to have water leaks but moisture and humidity levels were high. Foundation vents were allowing hot humid summer air into the space and the humid air was condensing on the floor joist and sub-flooring.
  • An addition to the home had been built on a concrete slab. The moisture in the floor measure higher than normal and plywood was laid over the concrete and a vapor barrier over the plywood. Hardwood flooring was laid directly over the vapor barrier covering the plywood. Moisture rising from the concrete slab created conditions for mold growth on the plywood. All of the hardwood flooring and the plywood sub-flooring had to be removed and discarded as a result. If the mold inspector had used a moisture meter in his assessment, looking for conditions that sustained mold growth as well performing air tests, he would have known conditions existed in the floor to sustain mold growth and performed a more in-depth investigation.
  • On a wall that was not designed as a retaining wall, the grade around the home rose three to four inches above the floor level for about ten lineal feet. Moisture form the dirt had migrated into the exterior wall and created conditions for mold growth.

Basically, the overall condition of the Smiths home was in such poor condition that in order to ensure Mrs. Smith would have a healthy air home to live in, I recommended and provided extensive mold remediation, waterproofing, crawl space encapsulation, crawl space dehumidifier, partial removal of several walls, duct cleaning, a HealthyAir DVA (dehumidification, ventilation, air filtration) system, removal of molded flooring over a concrete slab, some air duct replacement, upgraded air filtration systems and finally the sub-flooring in the crawl space was coated with a closed cell foam insulation.
Stephen Andrews provided clearance testing for the Smiths after RGI completed all the mold remediation and other recommended air quality up-grades. Stephen claimed the air quality was as clean as a modern hospital but more important to me, Mrs. Smith is completely satisfied with the air quality and feels safe inside her home.
Fred Rodriguez
Fred Rodriguez, Remediation Group, Inc. (RGI) is a certified, qualified, and insured mold remediation firm, serving the state of Georgia.

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Rob Dean profile picture
Rob Dean
164 days ago
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Stephen Dowdy and John Chiboucas have been outstanding. They minimized the aggravation of dealing with remediation of our water damage and went out of their way to be helpful. Excellent service!
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Nick SHREIBER
181 days ago
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We had water damage from our condo, from a unit above. Remediation Group was onto the problem at very short notice, first with containment later with reparation. Their staff and their work were of top quality, and anyone we dealt with was unfailingly polite and helpful. Gabe Clark, and Michael Van Der Sandt, and their collaborators, were absolutely terrific. I would highly recommend RGI to anyone with water issues.
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Eclipse Management Office
188 days ago
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We had an outstanding experience working with Stephen and the team at Remediation Group during a significant water event at Eclipse Condos in Buckhead, Atlanta. Stephen was incredibly thorough from start to finish, ensuring every detail of the mitigation process was handled with care and professionalism. What truly set him apart was how communicative and responsive he was—not only with management but also with our residents. He kept everyone informed, answered questions promptly, and made a stressful situation much easier to navigate. On top of his expertise, Stephen was genuinely a pleasure to work with. His positive attitude and commitment to excellence did not go unnoticed. Thank you, Stephen and team, for your exceptional service and dedication. Highly recommend!
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Dwain Bryant
210 days ago
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First of all we like to thank the company for their quick response and immediate assistance during our water crisis. The damage was from the master bathroom floor to both the garage and kitchen ceiling. Especially like to thank Mr. Stephen Dowdy for his professionalism and customer service. Forgot to mention Mr. Nigel Spivey and his team for their technical support. Finally Mr Michael Van Der Sandt, for his support
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R McGlothin
210 days ago
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The entire Remediation Group team, from the lead operations site manager to the crew members who completed the mitigation work--A+ awesome! I was very impressed with their professionalism, openness to explain each step of the process, clear and concise paperwork, and finally-the courtesy and consideration. Mr. Edward, Stephen, John, Raoul, and Angela took care of my condo unit as if it were their very own home. They thoroughly cleaned after they removed the equipment and completed the work. Thank you!
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Z Everett
213 days ago
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Hedger was great at managing my water damaged home. He explained each step, was on time, helpful, and showed the utmost respect. He called even when he wasn’t scheduled to show up to check on the process. I felt safe and reassured. His entire team was kind and explained everything they were doing. Ryan was great as well. I’m sorry I can’t remember everyone’s name but they all did a great job. Water damage can be stressful but this team really eased my mind and nerves.I would use this company again and highly recommend them.
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Mila Amkhinich
235 days ago
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I had absolutely great experience with Remediation Group. Had a water damage from the floors and this's affect to all unit. Remediation Group was quick to help with everything: cleaning, treatment, dry, packed, painting, put new floor, title. They did stunning job. I want to thank everyone and individually. All the people that I worked with were very professional, knowledgeable, helping, honest, did fantastic job. I can't imagine that any another company can do better. I highly recommend Remediation Group to everyone. This's best company and best people. I'm so happy that this company worked for my condo. I want to indicate a few people: John Chiboucas, Cathy Scarazzo {great girl, helps with all materials}, Tim Pruitt, Gabe Clark, Jose Mendez, Martin Solis, Jaqui Thompson, Winston Douglas, Pablo Solis, Raul Mendez, and sure Chance Parker. Thanks again, best wishes.
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Cassie Jones
238 days ago
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I have used Remediation Group several times now for a flooded condo. They are very professional, responsive and knowledgable at what they do. When my condo flooded recently and I called them to help me, they were at the property in under 30 minutes and had a full crew of people working day in and day out to close out mitigation. They are very experienced in working with insurance companies and it helps dramatically to take the burden off of the homeowner. I highly recommend RGI if you're looking for mitigation or reconstruction services!
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Kara Barclay
243 days ago
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The Remediation Group has been absolutely incredible throughout a very stressful time for me. When my condo flooded, Michael responded promptly and immediately put me at ease. From day one, he walked me through every step of the process with clarity and professionalism. What truly stood out was Michael’s deep understanding of how to navigate insurance claims and the nuances involved. He communicated effectively with my insurance company and ensured everything moved forward smoothly. Within no time, he had a clean-out crew on site and the mitigation process underway. The team worked efficiently and thoroughly, and their professionalism gave me so much confidence that I chose to continue with them for my renovations as well. Every member of their team has been supportive, responsive, and dedicated to restoring my home to a safe and livable condition. I’m incredibly grateful for Michael and the entire team at The Remediation Group. Thank you for turning a difficult situation into a manageable—and ultimately positive—experience!
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Ephie Kenya
265 days ago
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I just want to let you know how much I appreciate you. The Remediation Group is so fortunate to have someone like you representing them. My condo was a recipient of a very bad leak on Sunday, Nov 16th. Very quickly Michael appeard from your company and handled everything in a wonderful take charge manner, that it relieved me of every bit of nervousness that I was going through. Michael, because of your actions, compassion, and kindness, I decided to let The Remediation Group handle all of the affairs that has to do with putting my condo together again.  I have told everyone in the building especially thanking Chris Martin of the wonderful choice she made in using The Remediation Group to handle all of O.V.M.’s problems. All I want to say is thank you again for always being there for me Susan Richmond Sapp
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