Technological Advances Strengthen Communication with Atlanta Emergency Response Company's Clients

Customer Portal Launched by Atlanta Emergency Response Company

Technological Advances Strengthen Communication with Atlanta Emergency Response Company’s Clients

Remediation Group, Inc. (RGI) is a licensed restoration, remediation and general contracting firm located in the heart of Atlanta. RGI has launched an online customer portal to strengthen job communication with its clientele. At the first of the year, the portal was developed in-house by the Remediation Group development team and released to a small group of HOA clients who were in the midst of managing catastrophic events.

Dealing with a property insurance claim in a building is stressful.  From pipe bursts to fires and floods, these events are always a shock to the community. RGI works closely with property managers and engineers who are not just dealing with one loss, but many times, multiple damaged units at once. These jobs are complex and intricate and the team at Remediation Group understands that there is a need for an online platform, in which job data and customer communications can be accessed in real-time.

“Communication and documentation are what keep our jobs moving forward successfully and provide transparency to our customers.” said Owner and CEO of Remediation Group, Inc. Fred Rodriguez. “We believe that no one in our industry is currently meeting the need in either of these categories. RGI is continuing to work to improve its communication portal so that clients feel confident and informed on the job status.”

The Atlanta emergency response company customer portal has many unique features, including:

  • Daily or weekly job updates – Property Manager & HOA Boards
  • Storing of critical job photos and documents
  • Project point of contacts
  • Email and text notifications – job status reports

Remediation Group, Inc. (RGI), is readily equipped to respond to commercial and residential water, smoke, wind or fire damage emergencies, as well as other environmental needs.  RGI’s strategic approach is to prevent further damage from occurring to your home or property by putting a swift plan into motion and providing you with a partner as you navigate through your loss.

If you would like more information regarding Remediation Group, Inc.’s Customer Portal, or about the Atlanta emergency response company, please contact Lexie Delmonico at 470-312-6634or ldelmonico@remgroupinc.com.